B-fast at LaGuardia Terminal B: A Case Study in Virtual Queueing Success

LaGuardia Terminal B airport in New York faced a common problem among airports: long lines and wait times that were causing headaches for both passengers and airport staff. But with the help of Airboard, a leading provider of virtual queueing solutions, they were able to turn things around and see some impressive results.

Airboard worked closely with LaGuardia Terminal B airport to understand their specific needs and develop a custom virtual queueing solution called B-Fast. The system allowed passengers to reserve their spot in line, track their wait time and improve the airport experience using the Airboard webapp, and also provided valuable data and analytics to the airport to help them manage the flow of passengers and optimize their resources. The system also allows customers to gain instant access to the line as an alternative to booking a time window.  

The system was rolled out to passengers in two phases, first integrating with existing airport systems and processes, and training airport staff on how to use the system. The second phase was rolling out to passengers, who could use the B-fast mobile webapp to reserve their spot in line and track their wait time.

The results were impressive, with a significant improvement in the customer experience, with passengers reporting that they felt more in control of their airport experience and less stressed. The airport also saw a reduction in congestion and was able to manage their resources more efficiently.

Additionally, B-fast system generated additional revenue for the airport by offering it as a paid service for passengers.

The B-fast virtual queueing system at LaGuardia Terminal B airport in New York was a huge success. It improved the customer experience, and helped the airport manage their resources more efficiently, as well as generated additional revenue. This case study demonstrates the benefits that virtual queueing systems can bring to airports and the importance of developing custom solutions that meet the specific needs of each airport. So, if you are an airport operator looking to improve the customer experience and increase revenue, virtual queueing system like B-fast is worth considering.